Shipping policy
At Arura Wellness, we strive to ensure that your shopping experience is as smooth and enjoyable as possible.
1. Shipping Areas
We currently ship to the following locations:
- Hong Kong SAR
- Macao SAR
2. Shipping Fees
-
Hong Kong Orders: Free shipping for orders over HK$500. A flat shipping fee of HK$50 will be applied for orders below HK$500.
-
Macao Orders: Free shipping for orders over MOP$600. A flat shipping fee of MOP$50 will be applied for orders below MOP$600.
3. Order Processing & Tracking
All orders are processed within 1-2 business days. You will receive a confirmation email with tracking number once your order has been dispatched. You can use this tracking number to check the status of your shipment.
4. Delivery Times
- Hong Kong: Delivery within 2-5 business days after processing.
- Macao: Delivery within 3-7 business days after processing.
**Please note that delivery times may vary due to factors beyond our control, including weather conditions and local delivery delays.
5. Shipping Issues
If you encounter any issues with your shipment, please do not hesitate to contact our customer service team at info@arurawellness.co We are here to assist you with any shipping inquiries.
6. International Shipping
We currently do not offer international shipping outside of Hong Kong and Macao.
7. Returns and Exchanges
Please refer to our Refund and Return Policy for information regarding returns and exchanges on shipped products.
Thank you for choosing Arura Wellness. We appreciate your support and look forward to serving you!
For any further questions or clarifications, feel free to reach out to us.
Email: info@arurawellness.co
or
CONTACT US to leave us a message.